Reference

Know the Rules Before You Join

Account access, DANA, OVO, GoPay, QRIS wallet records, cookie choices, and data requests all sit under one legal standard on malio805.

Access depends on local lawDANA, OVO, GoPay, QRIS recordsAccount security stepsData request contact path
malio805 Know the Rules Before You Join
CONTACT ROUTES

Reach Us About Legal Requests

Legal questions need a clean route, so we keep account-policy contact paths separate from general lobby chat. Start from Menu > Account > Help > Legal Request, then choose account access, data correction, payment record, or terms question. Our team answers in English for Indonesia, with live chat from 09:00 to 23:00 WIB and email follow-up when a request needs document matching.

Team online

Live chat legal queue

Use live chat between 09:00 and 23:00 WIB when you need a quick answer about account access, acceptance of terms, or why a security step appears before you can continue.

Email document path

Send legal requests by email when we ask for a clearer identity match, a wallet receipt, or a correction to your account details. We reply to the account email tied to your profile.

Account menu request

Inside the mobile site, open Menu > Account > Help > Legal Request. That path attaches your account ID, device type, and recent case history so we can answer without asking you to repeat basics.

DATA HANDLING

How We Handle Legal Data

Your legal record is more than a sign-up form. We connect account details, login checks, payment receipts, cookie choices, and case messages so we can answer rights requests and investigate account issues.

Account identity checks

We compare your name, phone number, email, and OTP history when a legal request affects account access. If details do not match, we pause the change and ask for a safer confirmation route.

Payment record handling

DANA, OVO, GoPay, and QRIS receipts are used to match wallet movements with your account ledger. We keep only the details needed for balance checks, disputes, and legal record keeping.

Cookie choices

Cookies help us remember login status, language preference, and device security signals. You can clear them in your browser, but we may ask for OTP again when the device looks new.

Security log retention

Login time, IP region, device type, and failed OTP attempts are stored so we can check account access requests. Retention follows our operational need and any local legal requirement that applies.

Correction requests

If your email, phone number, or name needs correction, start from Menu > Account > Help > Legal Request. We may require a wallet receipt or prior login signal before making the edit.

Escalation contact

When a case needs a deeper check, our support team moves it to a legal-policy queue and replies by email. Keep the case code so every follow-up stays tied to the same record.

Legal Questions You May Search

This section answers the legal points you are most likely to check before opening or changing an account. We keep the answers practical: what we collect, how requests are made, when access may depend on local law, and how payment records are handled. For anything account-specific, contact us through the account menu or email path.

Access and eligibility depend on local law and are available only where local law permits. We may ask for account details, device checks, or OTP confirmation before allowing continued access.

We collect the details needed to create and protect your account, such as name, phone number, email, login signals, and payment references. Keep them accurate so legal requests can be matched safely.

Open Menu > Account > Help > Legal Request and choose data request. We use your account ID and email match to confirm the request before sending or explaining the available account record.

Yes, you can request a correction through the legal request path. We may ask for OTP confirmation, prior account email access, or a DANA, OVO, GoPay, or QRIS receipt to verify ownership.

Payment receipts help us match DANA, OVO, GoPay, and QRIS movements with your account balance. They also support dispute checks, account security questions, and legal record keeping tied to your profile.

Cookies do not remove your rights, but they help us confirm login status, language preference, and device security. If you clear cookies, we may ask for OTP again before sensitive account changes.

Our support team handles first contact, then sends complex cases to a legal-policy queue. Live chat is open 09:00 to 23:00 WIB, and email is used for document or account-record checks.